How to say ‘no’ in general practice

It’s about setting clear standards from the outset and then sticking to them. No exceptions.

Last week, Healthed reported that around half of GPs surveyed wanted more training in people management to help deal with rising patient expectations and deteriorating patient behaviour.

This week, we ask experienced GPs and experts for their advice.

Some of the top tips were: make lunch breaks sacred, signpost during consultations, encourage patient pre-work, ensure all doctors and receptionists communicate the same standards, and – most importantly – don’t make exceptions.

1. Dr Gary Deed, a GP based in Queensland, says “morning breaks and lunch breaks that are NOT to be impeded upon”.

Q: What boundaries do you set in your own practice with patients to ensure you can deliver high quality care and manage your time?